FAQ
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Are your daily walking tours really free?
+Yes. Our daily Time Walk tours are completely free to join — they are tip-based, so you decide what the experience was worth at the end. Workshops, summer camps and some themed events are paid; their prices are shown clearly on the booking page.How long is a walking tour?
+Walking tours run about 2.5 to 3 hours depending on group size and how much you want to linger. Workshop and camp durations are listed on each event's page.Where do tours meet?
+Tours meet at the plaza in front of the historic Taichung Prefectural Hall in Central District (台中州廳, near 1 Taiwan Blvd Section 1). Your confirmation email includes the exact address, a map pin and your guide's contact.What languages do you offer?
+Tours run in Mandarin Chinese, English, Japanese and Korean. Pick your preferred language at booking and we'll match you with a guide who can host in that language.Are tours kid-friendly?
+Families are welcome; kids aged 6+ tend to keep up with the 2.5-hour walking pace comfortably. For ages 9–15, consider our dedicated bilingual "Little City Ambassadors" summer camp.Do tours run in the rain?
+Light rain — yes, bring an umbrella and we walk on. For heavy rain or weather warnings, we email participants on the morning of the tour to reschedule or cancel; paid programmes are fully refunded if we cancel.How do I cancel or reschedule?
+Use the link in your confirmation email to cancel or change date — please do so at least 12 hours before the tour so we can adjust guide assignments. Multi-day workshops and camps have their own refund policy listed on the booking page.Can you arrange private or custom tours?
+Yes — families, companies, schools and overseas travel agencies are welcome. Route, language, duration and stop content can all be tailored. Submit a request via the "Business Inquiry" entry on the activities page.
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